REFUND POLICY
Effective Date: [Month Day, Year]
Returns
We want you to be satisfied with your purchase.
You may request a return within 30 days of receiving your order.
To be eligible for a return:
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The item must be unused and in its original condition;
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The item must be in its original packaging;
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Proof of purchase is required.
Non-Returnable Items
The following items are not eligible for return:
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Gift cards;
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Downloadable products;
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Personalized or customized items;
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Items marked as final sale.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Refund Process
Once your return is received and inspected, we will notify you regarding approval of your refund.
Approved refunds will be issued to the original payment method within 5–10 business days, depending on your financial institution.
Return Shipping
Customers are responsible for return shipping costs unless:
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The item is defective;
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The wrong item was shipped;
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The item arrived damaged.
Order Cancellations
Orders may be canceled before shipment. Once an order has been shipped, it must follow the standard return process.
Contact Information
TrueChoice Store
Email: reholiveira1993.ro@gmail.com
Website: www.truechoice-store.com